At SIS, we believe that quality should be obvious in everything we do and to everyone with whom we interact – our consumers, our customers and our own employees.

To achieve this, SIS has dedicated substantial resource to maintaining and improving upon our already World-Class standards in product and processes, safety and satisfaction. Standards that have been recognised through the many awards we have garnered, such as ISO 9001 and Singapore’s stringent SS 444:1998, among others.

We are a company committed to exceeding the accepted quality standards in key areas, so that every grain of sugar is as good for you and enjoyable as nature intended.

We take a proactive and preventative approach to managing every aspect of our operations, ensuring that our products and our service are never compromised.

Our quality assurance programme focusses on these areas:

1. Food Safety

At SIS, we go further to ensure that our products are as pure and perfect as they can possibly be. Our factories and processes are all certified to ISO 9001:2000 standard and HACCP Certified by SGS.

Our support programs are built around Good Manufacturing Practices, receipt and storage of raw materials and finished goods, calibration and testing.  SIS’s in-house laboratories run frequent tests on each production run to ensure our quality standards are maintained and that any variance in product quality or food safety is picked up immediately.

2. Product Traceability

Every product SIS offers comes from only the best source available and is carefully batched and identified using traceability systems so that every pack we produce or every batch we sell can be tracked back to origin if necessary.  Part of these traceability systems includes mock recalls which are based on the one up, one down principle and extends to raw materials, packaging materials and finished products.

Our diligent and almost pedantic approach to traceability provides an added level of security and ensures our products are held in the highest regard by our customers and consumers alike.

3. Independent Verification

SIS is audited regularly by customers and regulators alike, such as Singapore’s Agri-Food & Veterinary Authority of Singapore (AVA), whose high standards are well known, and from whom our blending and packing facility has been awarded an “A ” Grade, placing it firmly within the top few percent of all Singapore Food Manufacturers.

4. Reliability of Supply

With the might of commodities powerhouse ED&F Man behind our strength in global procurement, and with supply from some of the World’s largest and highest quality sugar producers, SIS can provide the highest levels of security of sugar supply so you don’t have to worry about your mission critical operations.

5. Operational and Technological Leadership

Our systems and equipment are state-of-the-art and computer monitored, with little or no human intervention from source to finished product.

To achieve this, SIS employs some of the latest transport and handling technology, including our BIBO bulk sugar vessel which features stainless steel, air-conditioned holds and of which there are only 3 in the world.

SIS sugar is discharged from the BIBO to our massive silos using food grade conveyor systems, so that the risk of contamination is eliminated.

All handling and packing systems are meticulously maintained, operating in controlled and secure environments, providing pack after pack of pure, natural goodness.

Few other sugar providers have such automated systems for handling sugar and preserving its goodness.

6. Precision

The key to any efficient system is the effort that has gone into researching and developing the processes and equipment used. Our blending and product development capabilities are the result of considerable research, conducted by our Operations Management, R&D Department and using external teams where appropriate.

This focus on excellence allows us to achieve such levels of accuracy as blending to within 0.04% of mix elements, or a variance of just 200gm in 500kg of blended product. Our packing weight tolerances are within +/- 1% of desired weight. And our safety records are second to none and improving.

SIS places Quality at the top of its responsibilities. We know that when people buy from SIS, they are buying a promise of consistency, reliability and excellence, every time, all of the time.

This is what drives SIS to invest in Quality Assurance. It underpins our confidence in what we do, so to ensure your confidence in us.